Salon terms

1. General provisions

1.1. The Golden Hour Karolina Kozok beauty salon provides lash extensions, brow styling, nail styling, permanent makeup and laser removal of permanent makeup and tattoos. We also run training courses in lash extensions and brow styling.

1.2. Using the salon’s services means accepting these terms.

1.3. The client is required to read these terms before using our services.

2. Booking an appointment

2.1. An appointment can be booked by phone, by SMS, by message on Instagram or through the Booksy app.

2.2. To confirm a booking, the client pays a deposit of 30% of the value of the service.

2.3. If the service is cancelled, the deposit is non-refundable, unless the cancellation is made at least 24 hours before the scheduled appointment.

2.4. Without the deposit, the booking is not confirmed.

3. Late arrivals

3.1. If the client is late for a booked appointment:

• Up to 15 minutes: the treatment is carried out within the remaining time, without extending the appointment.
• More than 15 minutes: the appointment may be cancelled and the deposit kept as compensation for the reserved time.

3.2. If the delay is on the salon’s side, the client is informed and the appointment is rescheduled or extended.

4. Cancelling an appointment

4.1. The client may cancel an appointment up to 24 hours before the scheduled time.

4.2. If an appointment is cancelled less than 24 hours before the scheduled time, the deposit is not refunded.

4.3. If the client does not attend without cancelling in advance, the deposit is kept and a new appointment can only be booked after paying for the service in full.

4.4. The salon reserves the right to cancel an appointment in exceptional circumstances (for example illness of a staff member), offering an alternative date or a full refund of the deposit.

5. Payment

5.1. Services are paid for after they are carried out, at the price agreed when booking.

5.2. We accept cash, bank transfer and BLIK to the phone number provided.

5.3. If the price of a service changes, the client is informed before the treatment.

6. How services are carried out

6.1. Services are provided in line with current safety and hygiene standards.

6.2. The client is required to inform the stylist about any allergies, skin conditions, sensitivities or other factors that may affect the safety and the result of the treatment.

6.3. The salon reserves the right to refuse a service if it finds that it would not be safe for the client (for example in the case of skin irritation, illness or infection).

7. Guarantee and complaints

7.1. Lash extensions come with a 4-day guarantee. If a problem appears within that time (for example poor retention), the client is entitled to a free correction.

7.2. Complaints about a service must be reported no later than 4 working days from the date of the treatment.

7.3. Each complaint is considered individually and may result in the treatment being redone at no extra cost.

7.4. For nail styling, complaints can be reported up to 10 days after the treatment. If the set is damaged mechanically, the cost of the repair is on the client.

8. Hygiene and safety

8.1. All tools used during treatments are disinfected in line with the applicable standards.

8.2. The client is asked not to come to the salon with a cold or an infection.

9. Lash extension rules

9.1. Lash extensions are always done individually, taking into account the shape of the eye, the condition of the client’s natural lashes and what she expects.

9.2. The salon is not liable for damage to or loss of lashes caused by incorrect aftercare.

9.3. The client agrees to follow the aftercare instructions given after the treatment (for example avoiding contact with water for 24 hours and avoiding oil-based cosmetics).

10. Brow styling rules

10.1. Brow styling covers treatments such as:

• Mapping + tint + wax
• Brow lamination + mapping + tint + wax
• Powder henna + mapping + wax

10.2. The salon recommends repeating brow styling depending on the treatment:

• Lamination: every 4-6 weeks
• Styling with a tint: every 1-2 weeks
• Powder henna: every 2-3 weeks

The client agrees to inform the stylist about any skin allergies before the treatment.

11. Nail styling rules

11.1. Nail styling covers manicures, pedicures, gel polish, gel, polygel and other techniques.

11.2. We recommend repeating the treatment every 3-4 weeks, depending on how fast the nails grow and the type of styling chosen.

11.3. The client agrees to inform the stylist about any problems with her nails (for example brittleness or infections). The stylist may refuse the treatment if the nail plate is damaged or an infection is present.

11.4. If the client wants to book nail extensions together with detailed nail art that takes more time, she is required to tell the stylist in advance so that more time can be reserved for the appointment. Otherwise the stylist may refuse that design and propose one that takes less time.

12. Changes to these terms

12.1. The salon reserves the right to change these terms.

13. Personal data

13.1. The salon processes personal data in line with the privacy policy, which sets out what we collect, why, and how long we keep it.

13.2. Personal data is used only to provide the services and to get in touch about bookings. We do not share it with third parties.

13.3. You have the right to access your data, correct it, delete it and restrict its processing. How to make such a request is described in the privacy policy.